Helplines for health professionals

Helplines

Need help? If you need help, contact your local specialist palliative care service. If this service is not available, use the telephone support services listed below for your state or territory.

Australian Capital Territory

Call the relevant hospital switchboard and ask for the palliative care specialist on call:

• North Canberra Hospital: 02 6201 6111
• Canberra Hospital: 02 5124 0000

New South Wales

Call the palliative care after hours helpline for advice on managing symptoms and equipment:

• 1800 548 225

Northern Territory

Call for after-hours palliative care support:

• Top End: 08 8922 6761 or 1800 642 713
• Central Australia: 08 8951 6762 or 08 8951 7777

Queensland

Call the PallConsult 24-hour palliative care advice hotlines:

• Doctors, nurse practitioners, paramedics and pharmacists:  1300 PALLDR (1300 725 537)
• Nurses, allied health, Aboriginal Health Workers and Practitioners: 1300 PALLCR (1300 725 527)

South Australia

Call the 24-hour palliative care clinical support line:

• 1300 673 122

Tasmania

• Call the Royal Hobart Hospital switchboard for after-hours advice and support (4:30 pm to 10 pm Mon to Fri | 8 am to 4:30 pm weekends and public holidays): 03 6166 8308

• The Care@home program can be accessed after-hours by calling 1800 973 363 (Select Option 3)

Victoria

• Call the Palliative Care Advice Service for support. Available for health professionals, palliative care patients, carers and families (7 am to 10 pm Mon to Sun) 1800 360 000
• Virtual Emergency Department available 24/7

Western Australia

Call the Palliative Care Outreach Service 24/7 Telephone Advisory Service for advice on pain and symptom management, and medication advice:

• 1300 55 86 55